Some Elements of the Fulfillment Process:
Your fulfillment service provider will store your inventory for you in their warehouse or facility, so you don't need to find the space. Along with warehouse storage, the fulfillment provider can order new products from you or your vendors or manufacturers when inventory levels run low, and can allow you to monitor your inventory online.
When your business receives an order from a customer, your company passes it on to the fulfillment service provider by a number of different means, such as email, or in spreadsheet form, or electronically transmitted directly into the fulfillment process via the Internet. The fulfillment service provider will then manage the order, select the item from your inventory and make sure it gets packaged properly, addressed accurately, and shipped promptly using a shipping method of your choice. Often the actual shipping cost via major carriers like UPS and FedEx can be less than if the company shipped themselves because the Fulfillment Service Provider may pass on their volume discounts to you, their customer.
Returns and exchanges
Fulfillment Service Providers can also take care of all your customer's returns and exchange requests according to your own company policies, freeing up your time and energy to do other things. Returns and exchanges can be examined and evaluated and either be entered back into the fulfillment process for further sales, or distributed according to our company policies or needs.